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Frequently
Asked Questions
What type of diapers do you use, and can I request
a different brand?
We use pampers swaddlers, size 1 (8-14 lb) for all our decorated
diaper cakes.
All brand new diapers are handled carefully so as to preserve
the integrity of the diapers and making every single diaper 100%
useable.
Yes, we would be more then happy to use any other brand of diaper
that you would like the cake to be made of.
Payments/Security
We accept all major credit cards through PayPal. PayPal encrypts
your confidential information using the Secure Sockets Layer protocol
(SSL). We respect your privacy; we take all precautions to ensure
that your confidential information is routed to an authorized
computer only. Your name and personal information will not be
sold, forwarded or utilized in any manner except for purchases
from our website.
Do you do custom orders for all of your products?
Yes, we love to help our customers express their creative side.
Any theme (sports team, movie, holiday or special occassion) is
a good way to customize an order. Please just contact
us with any question
or requiest that you might have.
Return Policy
Each of our items at JtiaZ DesignZ are handmade from start to
finish with a great deal of care given. We stand behind the quality
of our work. If you are not satisfied with the product that you
receive from us, please contact us at Sales@jtiazdesignz.com We
will make a return / exchange decision based on a case-by-case
basis depending on the problem. All exchanged or damaged requests
must be received by e-mail within 3 days of item's delivery. Authorization
is needed for all returns. We will send you an email with the
RMA and address to return the defective, unopened product back
to. Upon receipt we will mail out a new one. We would like to
hear back from you within 7 days of receiving your new product
and let us know of your satisfaction.
Do you have to substitute any of your items for your
products?
We try our hardest to have all the items listed for each product,
but there may be times when we need to substitute items in a product.
If this is necessary, we will always substitute a product that
is equal to or of a higher value.
Jenn Foss
Sales@JtiaZDesignZ.com |
